Question 1

What should I do when a death occurs?

Accepted Answer

Call us first, at any hour. We will guide you through obtaining the medical pronouncement, gently bring your loved one into our care, and help you plan from there. See our 'When a Death Occurs' guide for the full, gentle step-by-step.

Question 2

How much does a funeral cost?

Accepted Answer

It depends on your choices — from a simple direct cremation to a full traditional burial. We are fully transparent: every package is itemised and quoted in writing in Jamaican dollars, with no hidden costs. Browse our caskets and pricing, or ask us for a no-obligation quote.

Question 3

What is the difference between burial and cremation?

Accepted Answer

Burial places your loved one to rest in a casket at a cemetery or family plot. Cremation reduces the body to ashes, which are returned to you in an urn of your choosing — with or without a memorial service. We offer both, and will help you choose what feels right.

Question 4

Can we bury on family land or property?

Accepted Answer

Yes — burial on family land is a long-standing tradition in Jamaica. It requires the proper permissions, and we handle the arrangements, grave preparation, and logistics for you.

Question 5

How do I register the death and get a death certificate?

Accepted Answer

A Medical Certificate of Cause of Death (MCCD) is obtained from the attending doctor, then presented to the Registrar General's Department (RGD) along with the Burial Order. We guide you through every step.

Question 6

What is the NIS Funeral Grant, and can you help me claim it?

Accepted Answer

If your loved one (or you, as the person meeting the costs) contributed to the National Insurance Scheme, a Funeral Grant may be payable toward the funeral. We help you gather the documents and submit the claim — see our Financial Help page.

Question 7

Can you bring a loved one home to Jamaica, or send them abroad?

Accepted Answer

Yes. Our repatriation service handles the international transfer of loved ones both ways — preparing the documentation, embalming, consular certificates, and shipping, in coordination with a funeral home at the other end.

Question 8

Do you livestream services?

Accepted Answer

Yes — we can broadcast the service live for family and friends overseas, with a recording kept on the online memorial so it can be revisited any time.

Question 9

Do you offer payment plans?

Accepted Answer

Yes. We offer flexible monthly payment plans, both for an immediate need and for pre-planning ahead at today's prices. We can also work directly with your insurer where your policy allows.

Question 10

What is a Nine Night, and can you arrange it?

Accepted Answer

The Nine Night (or Set-Up) is the traditional Jamaican gathering to celebrate a life. We arrange everything — marquee, seating, sound, catering, and coordination — so your family can simply gather and remember.

Frequently asked questions.

We are here, whenever you need us.